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Support
Get help with Scan Manager — the event ticket scanning platform.
Getting Started
For Promoters / Account Owners
- Register at https://scan-manager.app/register and choose a plan
- Create your first event from the web dashboard
- Import your ticket list (CSV, XLSX, XLS, or ODS)
- Add door staff accounts from the Team page
- Share the app and login credentials with your door staff
For Door Staff
- Download the Scan Manager app from the App Store or Google Play
- Log in with the credentials provided by your promoter
- Select the event you're working
- Point the camera at ticket QR codes or barcodes to scan
- Use the Manual Entry field for typed codes or Bluetooth scanners
Frequently Asked Questions
What happens if I lose signal during an event?
Scan Manager works fully offline. All tickets are cached locally when you select an event. Check-ins continue without interruption and sync automatically when connectivity returns.
Can the same ticket be scanned twice?
No — the app detects duplicates instantly, even when offline. A duplicate ticket shows an amber "Already Used" result with the original check-in time.
What barcode formats are supported?
QR Code, Code 128, Code 39, Code 93, EAN-13, EAN-8, UPC-A, UPC-E, Aztec, Data Matrix, and PDF-417 — all scanned simultaneously.
How do I add door staff?
From the web dashboard, go to Team and create door user accounts. Each staff member receives an email invitation with a secure password setup link.
Can I use an external Bluetooth scanner?
Yes — any Bluetooth barcode scanner in HID (keyboard) mode works with the Manual Entry input field. The field auto-clears after each scan for rapid sequential entry.
How do I cancel or change my plan?
Log in to the web dashboard and go to Billing. You can upgrade, downgrade, or cancel at any time. Cancellation takes effect at the end of your current billing period.
Is my data secure?
Yes. All communication uses HTTPS. Passwords are bcrypt-hashed. API keys are SHA-256 hashed. Mobile app credentials are stored in the device's secure enclave (SecureStore). See our
Privacy Policy for full details.
What devices are supported?
The mobile app runs on iOS 15+ and Android 7.0+. The web dashboard works in any modern browser (Chrome, Safari, Firefox, Edge).
Subscription Plans
Scan Manager offers three plans, each with a 7-day free trial:
- Starter (£9.99/mo) — Up to 3 events, 500 tickets each, 2 door users
- Professional (£29.99/mo) — Unlimited events, tickets, and door users
- Enterprise (£59.99/mo) — Everything in Professional plus API access, webhooks, custom branding, and priority support
Contact Us
If you need further help or have a question not covered here, please email hello@sccpro.co.uk and we'll get back to you as soon as possible.